Check Online Your Water Bill
Easily access your June 2025 WASA bill through our user-friendly platform designed for speed and convenience. Whether you’re checking your dues or printing a duplicate, the process is quick, secure, and hassle-free.
Stay on top of your water utility bills—anytime, anywhere—with WASA Lahore’s reliable online system.
How To Check WASA Lahore Bill ?
Step-by-Step Guide
Visit the Official WASA Portal
Go to the WASA (Punjab) website and click on the “Duplicate Bill” option.**Enter Your 8-Digit Account Number**
Input the 8-digit WASA account number printed on your bill.
Complete any captcha (if prompted), then click Submit/Generate.View, Download, or Print
Your bill will appear automatically. You can:Print it via your browser (Ctrl + P)
Save it as a PDF
Use download/print icons provided on the page
How to Pay Your WASA Bill
Once you’ve retrieved your bill, you can pay it through these convenient channels:
1-Link Banking: Enter WASA prefix code 100059 + your 8-digit account number in apps or internet banking, then pay via supported banks (Allied, MCB, UBL, HBL, Meezan, JS, etc.)
Mobile Wallets (JazzCash, Easypaisa): Choose “Utility → WASA,” enter your reference number, and pay.
ATMs & Cash Counters: Use ATM services or visit bank/NADRA counters for in-person payments.
Support & Help
WASA Helpline: Dial 1334 or call (042) 99268439 for assistance.
WhatsApp Support: Reach out via 0334‑1334470
Tips & Reminders
Always use your 8-digit account number—no spaces or hyphens.
The online duplicate is accepted at banks and NCR counters.
If you face errors or missing bills, contact the helpline or local WASA office.
Summary Checklist
| Step | Action |
|---|---|
| 1. Visit Portal | Go to WASA portal → “Duplicate Bill” |
| 2. Submit Details | Enter 8-digit account number + captcha |
| 3. View & Save | Print or download current bill |
| 4. Choose Payment | Bank app, JazzCash/Easypaisa, ATM, counters |
| 5. Need Help? | Call 1334 or 042-99268439 |
📝 Required Documents For New Water Connection From WASA Lahore
You’ll need to submit photocopies (attested) of the following:
CNIC (Computerized National Identity Card) – your own
Sale Deed or Proof of Ownership – confirming you own the property
Assessment Certificate from the Excise & Taxation Department
Site Plan – a layout indicating the location of your property
Make sure to have both hard copies and scanned soft copies if you’re applying online.
Application Process
Obtain the New Connection Form
Visit your area’s Sub-Divisional Officer (SDO) office and request the form, which includes the connection agreement.Fill out the Form & Attach Documents
Complete the form and attach the 4 required documents listed above.Site Verification & Arrears Check
The SDO initiates onsite verification and checks for outstanding water/sewerage dues.Forward to Revenue Division
After verification, the form is sent to the Revenue Division for data entry and issuance of a demand notice/challan.Pay Security Deposit & Advance Bill
You’ll receive a challan for a security deposit plus an advance bill (typically for 6 months).Connection Installation
Upon payment and approval, the SDO orders the connection to be installed and updates the form with the installation date.Billing Begins
Your regular monthly billing starts, with the advance payment adjusted against usage.
Important Notes
Types of connections supported include Domestic, Commercial, Industrial, and Charitable
Connection is usually installed within about 15 days of form submission
Keep copies of all submitted documents and challans for your records
Help & Contact
Contact your nearest Sub-Divisional Officer (SDO) office to start the process
For general inquiries or issues, call WASA helpline at 1334 or (042) 9933‑2100
Quick Summary
| Step | Action |
|---|---|
| 1 | Gather CNIC, sale deed, assessment certificate, site plan |
| 2 | Visit SDO office, request and complete the connection form |
| 3 | Submit documents & form for site verification |
| 4 | Receive demand notice/challan from Revenue Division |
| 5 | Pay security and advance bill |
| 6 | Get connection installed (usually within ~15 days) |
| 7 | Start receiving monthly bills |
WASA Complaint register Process
1. Call the Central Complaint Helpline (24/7)
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Dial 1334, the dedicated helpline for water and sanitation issues in Lahore. This line operates 24/7 and is the fastest way to lodge a complaint.
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An alternate number is (042) 99268439, available during office hours.
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When you call, be ready to provide: service issue (e.g. water supply, drainage, sewer blockages), address, account number (if known), and contact details.
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After resolution, a feedback call confirms satisfaction and status.
2. WASA Lahore Mobile App
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Download the “WASA Lahore” mobile app (Google Play, App Store) to view or register complaints.
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The app supports both English and Urdu, auto-assigns complaints to the relevant SDO/XEN, and enables tracking and photographic proof (“before/after”).
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It ensures timely redress of issues by town-level operations teams.
3. Online Complaint via WASA Website
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Visit the official WASA Punjab website and navigate to the Complaints section to fill out an online form with your issue, location, and contact details.
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Within revenue divisions and service centers, certain complaints can be resolved directly (e.g. duplicate bills, surcharge adjustments) — no written application required.
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Complaints needing official processing (billing corrections, meter issues, category changes, etc.) usually require a written request and a copy of your CNIC.
4. WhatsApp Support
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WASA also provides a WhatsApp complaint line: 0334‑1334470.
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Send your issue details, photographs (if available), location, and contact number. Complaints are forwarded to the concerned division for prompt action, and you’ll receive status updates.
5. In-Person / Service Centres
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Visit your local WASA Revenue or SDO office if you prefer face-to-face service or have documentation-heavy complaints.
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Some simple billing requests (e.g. duplicate bill, surcharge queries) can be addressed on the spot.
Useful Video Tutorial
Need visual guidance?
This video explains how to lodge complaints using the app or helpline, step-by-step.
Summary Table
| Channel | How to Use | Best For |
|---|---|---|
| Helpline 1334 |
Call with your complaint details | Immediate assistance & feedback calls |
| Mobile App |
Download, register, track complaints | Convenient tracking + proof via app |
| Online Form |
Fill complaint form on WASA’s official site | Non-urgent, written complaint submission |
 WhatsApp |
Text/send photos to 0334‑1334470 | Quick reporting, including images |
 In-Person |
Visit WASA office or revenue division | Documentation-heavy or detailed issues |
Tips for Quick Resolution
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Be clear and concise—include your address, WASA account number, and description of the issue.
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Keep the complaint reference number for tracking or further follow-up.
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Expect a feedback call after resolution to confirm customer satisfaction.
1. Phone / Helpline
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Central Complaint Center (24/7): 1334
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WASA Head Office (Gulberg II): (042) 99268439 or 042‑35757425
2. WhatsApp
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Send your complaint via WhatsApp to: 0334‑1334470
3. Online via e-Complaints Portal
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Go to WASA’s official site and click e‑Complaints / Lodge a Complaint
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Fill in your name, contact info, address, and complaint details.
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Submit and save the reference number for tracking.
4. Punjab Citizen Portal
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Use the Punjab Citizen Portal app or website.
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Select the WASA department, submit your issue, and track its progress.
Note: This is an official provincial platform for public service complaints.
5. In-Person at Sub-Divisional Offices
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Locate your Town’s Sub-Divisional Office (SDO/XEN) via the complaint directory.
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Provide your issue (water supply, sewerage, billing, etc.) directly; a record will be made.
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Examples:
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Allama Iqbal Town: Contact numbers listed under the directory
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Gunj Buksh Town, Ravi, Shalimar, Aziz Bhatti, Jubilee, Gulberg, etc., each have designated SDOs with phone numbers
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6. Follow-Up & Escalation
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WASA uses a two-tier verification system: after logging your complaint, a customer care representative will call you, followed by a senior official confirming resolution
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If unresolved:
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Use your reference number to follow up.
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Escalate via higher WASA authorities or the Punjab Citizen Portal.
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Summary: Best Ways to File Complaints
| Mode | How to Use |
|---|---|
| Phone | Call 1334, or head office at (042) 99268439 / 35757425 |
| Message 0334‑1334470 with issue and location | |
| Online | Fill e-Complaint form on WASA’s site; save reference number |
| Citizen Portal | File via Punjab app/website under WASA department |
| In-person | Visit your local SDO/XEN office; find contact in directory |
✅ Steps to Follow for a Defective Water Meter (WASA Lahore)
1. Identify the Problem Clearly
Before taking action, confirm the issue:
Is the meter not recording usage?
Is it stuck, leaking, or showing unusually high readings?
Is the meter damaged physically (e.g., broken glass, rust)?
Take photos if possible, as evidence.
2. Register a Complaint
You have multiple options to file a complaint:
Call Helpline 1334 (available 24/7)
WhatsApp: Send your details and photos to 0334-1334470
WASA Lahore Mobile App: Register a complaint with images and description
Visit your local WASA office: Go to your Sub-Divisional Officer (SDO) or Revenue Division
Include:
Your WASA account number
Property address
Description of the meter issue
Your contact details
3. Inspection by WASA
WASA will send a field team to inspect your water meter.
If the meter is found faulty, they may:
Remove it for testing
Replace it with a new one
Adjust your bill based on average usage (temporarily)
4. Billing Adjustment (If Applicable)
If the defective meter caused overbilling, WASA can:
Adjust your charges based on previous average consumption
Apply rebates if overcharging is confirmed
Note: You may be asked to submit a written application along with:
Copy of CNIC
Copy of a previous WASA bill
Photos of the faulty meter (optional)
5. Security or Testing Fee
Depending on the case:
You might need to pay a meter testing fee
Or a security deposit if the meter is replaced
WASA staff will guide you on applicable charges.
⚠️ Important Tips
Do not tamper with the meter yourself — this can lead to legal penalties.
Always keep a record of your complaint number and receipts.
Take photos of the meter before and after replacement for your records.
💧 WASA’s Water Source: Groundwater
WASA Lahore does not rely on rivers or surface reservoirs for its main water supply.
The agency extracts groundwater through deep tube wells, with over 600 operational wells across Lahore.
These wells tap into the aquifer beneath the city, drawing water for treatment and supply.
(Source: WASA Lahore official reports and Punjab Urban Water & Sanitation guidelines)
🧪 Is Groundwater Treated?
Yes. WASA treats groundwater to ensure it meets safe drinking water standards:
🔹 Treatment Process Includes:
Disinfection (Primarily Chlorination) – to kill bacteria and viruses
Iron Removal – in areas with naturally high iron content
Filtration – in select stations
Periodic Testing – to monitor for pH, turbidity, bacteria, nitrates, and other contaminants
(Source: WASA Lab and Punjab Environmental Quality Standards)
⚠️ Challenges & Concerns
Falling water table: Over-extraction is causing Lahore’s water table to drop rapidly.
Contamination risk: Urban development and sewage leakage threaten groundwater quality.
Aging infrastructure: Some supply lines and treatment units are outdated.
To combat these, WASA is working on:
Metering and regulation of private wells
Rainwater harvesting projects
Plans to shift some supply to surface water (e.g., from the Ravi River in future projects)
✅ Summary
| Aspect | Details |
|---|---|
| Main Source | Groundwater via deep tube wells |
| Is it treated? | Yes – mostly chlorination and filtration |
| Risks | Depletion & contamination |
| WASA’s Action | Regular testing, system upgrades |
