• Vision:
  To become an extraordinary service provider and a national centre of excellence in the water sector.

• Mission:
  Ensure every customer feels valued while delivering safe water, effective sewerage and drainage, and responsive service support.

Core Services & Capacity

WASA Faisalabad runs eleven directorates managing:

• Water Supply – approx. 87 million m³/year, via 1,471 km of pipelines

• Sewerage Treatment – about 514 million m³/year, through 1,711 km of sewers

• Effluent treatment – primarily at the Chokera wastewater treatment plant 

They also oversee drainage systems, laboratory services, and bottling facilities.

Coverage & Reach

Strategic Projects & Achievements

• Changa Paani PPP Program:
  Introduced full metering and 24/7 water supply as part of a public-private partnership 

• Infrastructure Upgrades:
  Digitization using GIS utility mapping and a centralized complaints system 

• WWTP Facility:
  Among the few wastewater treatment plants in Punjab, located at Chokera 

• Non-Revenue Water Reduction:
  Collaborations, like with KfW, targeting NRW and water supply upgrades (~ €40 million initiative) 

Governance & Administration

• Managed by a Managing Director (currently Sohail Qadir Cheema) alongside DMDs for Engineering, Finance, O&M, etc.

• Staff strength: approx. 2,200 personnel across 11 directorates.

• Administered under the Punjab HUD&PHE Department, as part of FDA.

Contact & Citizen Services

• Head Office: Near Allied Hospital, Jail Road, Faisalabad

• Helpline: 1334 / +92 41 921‑0049‑50 / Fax: +92 41 921‑0054

You can register complaints online, via helpline, or in person at offices.

Sustainability & Future Plans

• Universal access goal by 2030, aligned with UN KPIs

• SMART goals: Adoption of fibreglass manhole covers, CCTV, rainwater harvesting, and public awareness initiatives.

• Upcoming expansions: New treatment plants, sewer network development, and smart metering strategies.

Summary

WASA Faisalabad plays a central role in ensuring clean water, efficient sanitation, and a healthy urban environment. With a sizeable service area, structured governance, and strong development partnerships, the agency is moving decisively toward sustainability, innovation, and improved citizen services