🧠 1. Mnemonic Phrase Method
“📞 Call WAPDA When All Power Disappears Again!“
Each word’s first letter helps you remember:
- W – WAPDA Helpline
- A – All-day support
- P – Power-related problems
- D – Dial now
- A – Available 24/7
➡️ WAPDA Helpline: 118
➡️ Alternate PTCL line: 042-99202030
➡️ LESCO (Lahore): 111-000-118
📜 2. Poetic Rhyme Method
“If lights go out and things go dark,
Just dial 1-1-8 — ignite the spark!
For LESCO calls or PTCL tone,
Try 042 and 9920-2030 on your phone!”
🔁 3. “What to Dial, When” Cheat Sheet
| Situation | Number to Dial |
|---|---|
| 🕯️ No electricity at home | 118 |
| ☎️ Using landline (PTCL) | 042-99202030 |
| 🏙️ Lahore-specific complaint | 111-000-118 (LESCO) |
| 💻 Submit complaint online | www.ccms.pitc.com.pk |
🔤 4. Acronym Backronym Style
W.A.P.D.A.
- W – We
- A – Are
- P – Providing
- D – Direct
- A – Assistance
🚨 Dial Now: 118
📍 WAPDA Complaint Number – Rawalpindi
For Rawalpindi residents, the following helpline numbers are designated to handle electricity-related complaints efficiently:
- 📞 Primary Complaint Number: 111-309-309
- ☎️ Landline Alternate: 051-4927303
🔹 Key Customer Service Centers:
| Sr. No. | Office Name | Address | Office Contact | Mobile Number | Fax Number |
|---|---|---|---|---|---|
| 3 | CSC Marrir Hassan | Marrir Hassan, Rawalpindi | 051-9292692 | 0307-8881782 | 051-9272123 |
| 4 | CSC Chandni Chowk | Chandni Chowk, Rawalpindi | 111-309-309 / 051-4927303 | 0307-8881776 | 051-4580617 |
| 6 | CSC Chakri | Chakri Interchange, Rawalpindi | 0514-675245 | 0307-8881772 | 0514-675114 |
| 7 | CSC Jhelum | GTS Chowk, Jhelum Cantt | 0544-9270169 | 0307-8881501 | 0544-9270170 |
| 8 | CSC Fateh Jang | Near NADRA Office, Fateh Jang | 057-2212067 | 0307-8881781 | 057-2212067 |
| 9 | CSC Taxila | GT Road near Lari Adda, Taxila | 051-9314162-63 | 0307-8881778 | 051-9314162-63 |
| 10 | CSC Attock | Near Jamia Masjid, Islamia High School | 057-2702756 | 0307-8881774 | — |
| 11 | CSC Chakwal | Tehsil Chowk, Zila Council Plaza | 0543-553279 | 0307-8881775 | 0543-554817 |
📍 WAPDA Contact Number – Multan
For the Multan region, WAPDA has appointed dedicated officers with complaint-specific contacts:
| Designation | Name | Office No. | Complaint No. | PTCL | Mobile (0302) |
|---|---|---|---|---|---|
| S.E. Operation | Noor ul Hassan | 9220258 | 9220273 | 8259415 | 0302-8312562 |
| Dy. Director (Technical) | Arshad Munir Daha | 9220198 | 9220273 | 8259416 | 0302-8312563 |
| Dy. Commercial Manager | Muhammad Sarwar Ansari | 9220225 | 9220273 | 8259416 | 0302-8312565 |
| AM CSC One Window | Kamran Sheikh | 9220242 | 9220273 | 8259416 | 0302-8312569 |
| SDO AMI Cell | Kamran Sheikh | 9220242 | 9220242 | 8259416 | 0302-8312569 |
📍 WAPDA Contact Number – Islamabad
For WAPDA service and rest house bookings in Islamabad, use the following numbers:
- 📞 Toll-Free Complaint Number: 118
- 📩 SMS Complaint Service: 8118
🏢 Blue Area Service Center:
- 📍 Address: Behind Shaheed-e-Millat, China Chowk, Blue Area
- 📞 Landline: 051-9244301-2 / 111-390-390
- 📱 Mobile: 0307-8881783
- 📠 Fax: 051-2822010
📍 WAPDA Complaint Numbers – Peshawar & Nearby (PESCO)
In KPK regions like Peshawar, Swabi, and Abbottabad, under PESCO:
- 📞 District Complaint Cell (Peshawar): 0314-9044205
📝 WAPDA Complaint Filing Requirements
To submit a formal complaint to WAPDA, include the following information:
- Project Name (if relevant)
- Subject of complaint
- Detailed Complaint Description
- Documentary Evidence (photos, bills, correspondence, etc.)
- Complainant’s Details:
- Full Name
- Designation (if applicable)
- CNIC Copy
- Signature/thumbprint with date
- Contact Details:
- Phone Number
- Email (optional)
- Postal Address for correspondence
** 1. What Does WAPDA Provide?**
WAPDA (Water and Power Development Authority) is responsible for Pakistan’s major power infrastructure—including generation and oversight. However, as a consumer, your direct interactions are usually with Discos (Distribution Companies) like IESCO, MEPCO, LESCO, PESCO, etc., which handle electricity distribution in your area.
These DISCOs provide services such as:
- Supplying and distributing electricity
- Offering online bill inquiries and payments
- Handling complaints, registration, and resolution
** 2. How to Lodge a Complaint with WAPDA / Your Disco**
WAPDA and the Discos have streamlined the complaint process, giving you several easy ways to report issues and have them resolved:
1. WAPDA WhatsApp Services
No official WhatsApp contact for WAPDA or Discos was mentioned on their websites or credible information portals. This suggests that WhatsApp is not yet a standard, supported channel for lodging electricity complaints.
2. Unofficial Reports and Mentions
Some online discussions and general guides mention that some Discos may accept complaints via WhatsApp, but they don’t include confirmed, official numbers.
3. Official Alternatives You Can Use
- Hotline (24/7): Dial 118 from any landline or mobile to report issues like power failure, overbilling, faulty meters, etc.—and you’ll receive a complaint ID for tracking
- SMS (where available): For example, LESCO users may send their reference number to 8118 to register a complaint and get updates
- Customer Service Centers: WAPDA’s head office in Lahore can be contacted at 042‑99202211, and most Discos have their own local offices for in-person support.
Summary Table
| Contact Method | Availability | Notes |
|---|---|---|
| Not officially available | No validated WhatsApp numbers found for WAPDA or Discos | |
| Helpline (118) | Nationwide, 24/7 | Fastest and most reliable way to lodge electricity complaints |
| SMS (e.g., 8118) | In select regions | Convenient alternative where supported |
| Phone (Local Office) | In many cities & for specific Discos | Use for more detailed or unresolved issues |
| In-Person | Customer service centers | Necessary for documentation or escalation |
What You Can Do Next
If you’re hoping to communicate via WhatsApp:
- Check your local Disco’s official website or bill—sometimes they list newer contact options not widely published.
- You might also try calling 118 and politely asking if they support WhatsApp-based complaints or if they can guide you to one.
A. Call the Helpline (24/7)
- Dial 118 from any mobile or landline to report issues like load-shedding, faulty meters, overbilling, or power theft
- During the call, you may press:
- 1 for Urdu or 0 for direct connection to a representative
- Provide your bill reference number and detail the issue.
- You’ll receive a complaint ID via SMS for tracking
B. Send an SMS (Where Available)
- In some regions (e.g., LESCO), you can SMS your reference number to 8118 and get a response or tracking details via SMS
C. Use the Online Portal (CCMS)
- Visit [CCMS—Customer Complaint Management System] (sometimes called “Roshan Pakistan” portal) to register and track complaints for any Disco in Pakistan.
- You’ll need:
- Bill Reference Number, CNIC, mobile number, contact details, and description of the issue.
- Resolution timelines:
- Acknowledged within 15 minutes,
- On-site response within 1 hour, depending on the nature of the issue.
D. Send an Email
- Send your complaint to your local Disco’s customer support email.
E. In-Person or Ministry-Level Complaint
- Visit your nearest WAPDA/Disco Customer Service Center with your CNIC and bill copy to complain to a person
- For unresolved or escalated issues, you can submit a complaint via:
- Ministry of Water & Power (MOWP) complaint form,
- NEPRA online complaint system,
- Federal Ombudsman (Wafaqi Mohtasib)
F. Use Pakistan Citizen Portal
- File issues through the government’s Pakistan Citizen Portal app, which forwards your complaint to the relevant WAPDA office
** 3. What to Do After Lodging a Complaint**
- Track it using your Complaint ID via the CCMS portal or helpline.
- You’ll receive SMS alerts or updates about your case status.
- For local or physical follow-ups, visit local Disco offices if progress stalls.
** 4. What Citizens Say: Real Feedback**
“I complained by calling the helpline—took 30 minutes to restore. Good service actually.”
— Reddit user, recounting a positive experience with issue resolution.
“Complain on 118 first. Then use the Citizen Portal if they don’t resolve it.”
— Another user suggesting escalation through the official app if primary channels fail.
** 5. Quick Reference Table**
| Method | What You Do | Typical Response Time |
|---|---|---|
| Helpline (118) | Call and provide reference number & issue | SMS + complaint ID; tracked progress |
| SMS (8118) | Send reference number (available in some areas) | SMS response, where supported |
| Online Portal (CCMS) | Submit via web/app with full complaint details | Acknowledged in ~15 mins; field team responds |
| Email your complaint to Disco or CCMS | Depends on office workload; initiate follow-up | |
| In Person | Call and provide the reference number & issue | Acknowledgment + physical log |
| Escalation | Use MOWP, NEPRA, Citizen Portal, or Ombudsman | Variable—official escalation routes |
In Summary
- WAPDA handles generation, but Discos serve consumers directly.
- You can complain via phone (118), SMS (8118), online (CCMS), email, or in person.
- All complaints are given a tracking ID and resolved via your local Disco.
- If unresolved, escalate through MOWP, NEPRA, Federal Ombudsman, or Citizen Portal.
- Many users report effective resolutions—especially through helpline and online options.
