1. Verify the Bill Thoroughly

• Compare the meter reading on your actual meter with the reading shown on the bill.

• Check for unexpected surcharges, tariff changes, or abnormal jumps in usage versus previous bills.

• If you’re on a slab or peak/off‑peak tariff, calculate what you should have been charged.

2. Gather Evidence & Documents

• Take a clear photo of your meter showing the serial and current reading.

• Keep copies of at least 3–6 prior bills and your CNIC and consumer reference number.

• Note any unusual issues (e.g. new appliances, meter faults) and document them.

3. File a Complaint (Online or In-Person)

Electricity Discos like IESCO, FESCO, MEPCO, and LESCO offer multiple channels:

• Online via CCMS portal:

  • Register and select “Billing Dispute” or “Overbilling” category.

  • Upload meter photo, bill PDFs, and your CNIC 

• Phone/SMS:

  • MEPCO helpline 118 or SMS to 8118 

  • LESCO: 042‑99205461‑62 or 111‑000‑118 

• Office Visit:

  • Bring all documents; request a Bill Correction Form and receipt.

  • Keep a stamped copy of the complaint 

4. Inspection & Follow-Up

• The Disco will often inspect your meter and follow their findings with a corrected bill or adjustment next month 

• Standard timelines:

  • IESCO/FESCO/MEPCO: 5–10 business days after complaint 

  • Quick actions (15 min–1 hr) for onsite confirmation, especially MEPCO/LESCO via CCMS 

• Persistently follow up with your ticket/reference number if delayed .

5. Escalation if Needed

• Contact the Disco’s higher management (e.g. XEN/SE) if unresolved 

• File a consumer grievance with NEPRA via their website if your complaint is still pending without resolution 

• As a last resort, you can take the case to consumer courts — especially if there’s financial/mental damages (see real case from Kupwara, Kashmir) 

6. Red Flags & Pro Tips

• Faulty or tampered meters: Ask for meter testing or replacement, especially older analog types.

• Theft/leakage detection: Hire an electrician to check for wiring issues or shared lines.

• Paper trail matters: Keep printed, dated, signed copies of every communication — it builds your case.

• Tax exemptions: If you’re a filer, register via PITC to avoid unnecessary income tax charges.

7. Bill Adjustment Outcomes

• Corrections may be reflected as a credit on next month’s bill or issuance of a fresh corrected bill.

• In rare but serious cases—like billing in someone else’s name—consumer commissions may award compensation (e.g., ₹100,000 in that Kashmir case) .

Quick Summary

• Verify → Document → Complain → Follow-up → Escalate

• Document everything; persistence and paper trails are your allies.

• Online channels offer speed, but visiting an office gives you receipts and stamped proof.

• Keep monitoring the outcome and escalate to NEPRA or legal avenues if needed.