To check your latest PESCO bill online, you will need your 14-digit reference number, which is prominently printed on any of your previous electricity bills. This number is unique to your connection and is the key to accessing your billing information.
How To Find The Reference Number?
Your PESCO reference number is a unique 14-digit identifier assigned to your specific electricity connection. Think of it as your account number with PESCO. This number is essential for all online interactions related to your electricity bill.
🔌 What is PESCO?
- State‑owned public utility, corporatized in March 1998 after splitting from WAPDA, and headquartered at WAPDA House.
- Operates under the Ministry of Energy, with CEO Engr. Akhtar Hamid Khan and Federal Secretary Rashid Mahmood Langrial PESCO
- Distributes electricity across Khyber Pakhtunkhwa (KP) province—serving over 4 million consumers across 9 circles onlinepescobill.pk
🏗 What PESCO Does
- Manages and maintains 132 kV and 66 kV sub‑transmission lines, substations, 11 kV & 440 V lines, and distribution transformers.
- Handles new connections, meter reading, billing, payments, and outage restoration.
- Dedicated to safety, reliability, responsiveness, and digitization in line with its mission and NEPRA guidelines pesco.com.pk.
📍 Coverage & Structure
- 9 operational circles:
- Bannu, D.I. Khan, Khyber, Mardan, Peshawar, Swabi, Swat, Hazara-1 & Hazara-2
- Hazara circles have recently been spun off into a separate entity (HAZECO) as of January 2023 to improve efficiency
- Field staff have been directed to return to operational roles to boost on-site efficiency.
💸 Challenges & Financial Health
- According to NEPRA’s 2022–23 report, PESCO manages some of the highest losses among DISCOs, with around 42 % technical and commercial losses—significantly above the national average.
- Audit for FY 2021–22 revealed heavy financial losses, estimating a net loss of Rs 102 billion and identifying irregularities totaling Rs 73 billion across fraud, theft, and mismanagement .
👨💼 Management & Governance
- CEO: Engr. Akhtar Hamid Khan; Chairman: Mr. Himayat Ullah Khan.
- Extensive directorate structure (Operations, IT, Audit, Finance, Legal, etc.) to oversee all aspects of service delivery .
📲 Consumer Services
- Offers mobile app PESCO LIGHT for billing info, load-shedding schedules, complaints.
- Provides online billing portals allowing consumers to view, download, and pay bills using reference or consumer ID—for domestic and international access.
- Public helpline available at 118 (or 111‑000‑128)
⚡ In Pakistan’s Power Sector
- PESCO is one of 11 government-owned DISCOs regulated by NEPRA play.google.com
- Efforts are ongoing to reduce losses, improve efficiency, and digitally transform services. Audit findings and loss metrics are pushing for modernization and improved governance.
📅 PESCO Peak Hours (Time‑of‑Use Tariff)2024-25
| Season | Peak Hours |
|---|---|
| December – February | 5:00 PM – 9:00 PM |
| March – May | 6:00 PM – 10:00 PM |
| June – August | 7:00 PM – 11:00 PM |
| September – November | 6:00 PM – 10:00 PM |
- These timings apply to consumers with TOU/TOD (time-of-use) meters—typically 3-phase or commercial connections—where electricity rates are higher during these peak periods.
- For residential single-phase meters, typical consumer meters are billed based on slab rates (units used per month) and not on these TOU peak periods.
⚠️ On‑Ground Confirmation (User Reports)
- Reddit users confirm these seasonal time bands: “Dec – Feb: 5 pm to 9 pm; Mar – May: 6 pm to 10 pm; Jun – Aug: 7 pm to 11 pm; Sep – Nov: 6 pm to 10 pm.
🧭 Why It Matters
- During these hours, TOU-metered consumers are charged higher per-kWh rates, so reducing energy usage during these windows—like delaying running ACs or washing machines—can significantly lower your bill.
- Consumers without TOU meters (single-phase) should focus on reducing total consumption or staying within lower slab bands.
✅ Tips to Optimize Usage
- Shift energy-intensive tasks (laundry, dishwashers) to off-peak hours
- Set ACs wisely: raise thermostat during peak and use fans
- Use energy-efficient appliances and LED lighting
- Check your meter type: TOU-metered? Then keep a strict eye on peak timing
🔍 TL;DR
- Peak hours are 5–9 PM in winter, 6–10 PM in spring/autumn, and 7–11 PM in summer
- Affects only TOU-metered (typically 3-phase/ commercial) consumers
- Single-phase residential meters aren’t billed by peak/off-peak—they use slab tariffs
Accessing Your PESCO Bill: A Digital Approach
Gone are the days of waiting for a physical bill to arrive. With PESCO’s online portal, you can instantly access your latest electricity bill.
Simple Steps to View Your Bill:
- Navigate to a trusted online billing portal, such as pescoebills.pk.
- Locate the field designated for the reference number.
- Enter your unique 14-digit reference number, which can be found on a previous electricity bill.
- Click the “Submit” or “Generate Bill” button to retrieve your current bill.
Upon submission, you can view a complete breakdown of your bill, download a PDF version for your records, or print a copy for payment.
Locating Your Reference Number:
The 14-digit reference number is a crucial piece of information for accessing your bill online. This unique identifier is assigned to each consumer and is prominently displayed on your printed electricity bill, typically in the upper portion. It is recommended to save this number for quick access in the future.
Diverse Payment Solutions for Your Convenience
PESCO facilitates a variety of payment methods, catering to both traditional and tech-savvy consumers.
Online Payment Channels:
- Digital Banking Applications: A multitude of commercial and microfinance banks, including HBL, UBL, MCB, Allied Bank, and Meezan Bank, offer utility bill payment services through their mobile apps. Simply log in, enter your reference number, and complete the transaction securely.
- Mobile Wallets: Services like Jazz Cash, Easy Paisa, and UPaisa provide a hassle-free way to pay your PESCO bill without incurring extra charges.
In-Person Payment Options:
For those who prefer to pay in person, you can visit the nearest branch of any commercial bank registered with the State Bank of Pakistan or a local post office. Ensure you have a physical copy of your bill and the necessary cash for the transaction.
Proactive Bill Management with the Online Calculator
To better manage your budget and anticipate your monthly electricity expenses, you can utilize an online PESCO bill calculator. By visiting a site like www.pescoebills.pk and entering your estimated consumed units, you can receive an approximate bill amount. This tool is particularly useful for tracking your consumption and making adjustments to stay within your budget.
Understanding and Optimizing Your Electricity Consumption
PESCO Peak Hours:
To reduce your electricity costs, it is advisable to minimize the use of high-wattage appliances during peak hours. These hours are:
- April to October: 6:30 PM to 10:30 PM
- November to March: 6:00 PM to 10:00 PM
By shifting your heavy electricity usage to off-peak hours, you can significantly lower your monthly bill and contribute to a more stable power grid.
Deconstructing Your PESCO Bill: Taxes and Surcharges
Your PESCO bill is composed of several charges beyond the basic cost of electricity. Understanding these components can provide clarity on your total amount due.
- Fuel Price Adjustment (FPA): This charge varies monthly and reflects the fluctuations in the cost of fuel used for power generation.
- Tariff Rationalization Surcharge (TR Surcharge): This is a governmental adjustment to maintain a balance between the tariff determined by NEPRA and the official government tariff.
- Financing Cost Surcharge (FC Surcharge): A charge of Rs. 0.43 per unit applied to service the debt of the Power Holding Private Limited.
- General Sales Tax (GST): A standard 17% tax applied to the cost of your electricity consumption.
- TV License Fee: A nominal fee of Rs. 35 for residential consumers and Rs. 60 for commercial users.
- Quarterly Tariff Adjustment: These are periodic adjustments based on electricity consumption trends.
PESCO’s Commitment to Customer Service
PESCO is dedicated to providing a positive customer experience and offers multiple channels for inquiries and complaints.
General Helpline:
For any emergency, complaint, or assistance, you can contact the PESCO UAN helpline at 111-000-128.
Email Support:
- Billing Complaints: billing.pesco@gmail.com
- Theft Reports: theftreport.pesco@gmail.com
- Suggestions: pescosuggestions@gmail.com
- Other Complaints: complaintpesco@gmail.com
Circle-Specific Helplines:
For localized support, you can contact your respective circle office:
- Peshawar: 091-9212523
- Bannu: 0928-613173
- Khyber: 091-9217576
- Mardan: 0937-9230288
- Swabi: 0938-221209
- Swat: 0946-9240367
- Mansehra: 0997-920018
- Abbottabad: 0992-9310089
☎️ PESCO Universal & Complaint Lines
- Emergency / General Helpline: 111‑000‑128
- Suggestions: pescosuggestions@gmail.com
- Billing Complaints: billing.pesco@gmail.com
- Theft Reporting: theftreport.pesco@gmail.com
- Other Complaints: complaintpesco@gmail.com
📍 District‑Wise Circle Helplines
| District / Circle | Phone Number |
|---|---|
| Peshawar | 091‑9212523 |
| Khyber | 091‑9217576 |
| Mardan | 0937‑9230288 |
| Swabi | 0938‑221209 |
| Swat | 0946‑9240367 |
| Bannu | 0928‑613173 |
| Abbottabad (HAZECO)* | 0992‑9310089 |
| Mansehra (HAZECO)* | 0997‑920018 |
*Note: Hazara (Abbottabad & Mansehra) was spun off into HAZECO in January 2023 en.wikipedia.org
These helplines are suitable for:
- Reporting outages, low voltage, theft/pilferage
- Filing complaints or urgent requests
- Contacting your local circle office directly
🆘 Additional Support Channels
- Central PESCO Complaint Office (Peshawar HQ):
- Phone: 091‑9212028
- SMS: 8118
- CCMS complaint line: 118
- Load‑shedding / unscheduled outage complaints (landline/mobile): 0301–8897639
✅ Tips for Reaching Out
- When calling, mention your consumer/reference number and area for faster assistance.
- Attach photos or meter readings in emails for billing or theft issues.
- Use SMS (8118) or CCMS (118) for logging complaints formally.
- For serious issues (e.g., dangerous wires or illegal connections), escalating to your Executive Engineer (EE) via the circle office is often more effective.
Frequently Asked Questions (FAQs)
- How can I obtain a copy of my PESCO bill?Visit an online billing portal and enter your 14-digit reference number to download or print a duplicate bill.
- Is it possible to check my bill without the reference number?No, the reference number is essential for accessing your bill online.
- How can I file a complaint with PESCO?You can call the PESCO helpline at 111-000-128 or use the designated email addresses for specific issues.
- Can I estimate my PESCO bill amount in advance?Yes, you can use an online PESCO bill calculator to get an estimated bill based on your consumed units.
- How can I update the name on my PESCO bill?The process for changing the name on a bill is similar to applying for a new connection.
- How do I confirm if my previous bill has been paid?Your current bill will indicate the status of your previous payments.
- What does FPA signify on my bill?FPA stands for Fuel Price Adjustment, which reflects changes in the cost of fuel for electricity generation.
